Contact Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and when you should go somewhere else. If you have a question about a guide, a correction to suggest or feedback on how we present non GamStop betting sites, we want to hear it.
We are an independent information site. We are not a bookmaker, we do not hold your money, and we cannot see or change any betting account. That distinction decides who can solve your problem, so it is worth reading the next section first.
Who can help with what
| Your question | Best place to go |
|---|---|
| A fact on our site looks wrong or out of date | Contact us |
| You want to suggest a topic or tell us about a problem with a page | Contact us |
| Questions about how we work or are funded | About Us or contact us |
| A bonus, deposit, withdrawal or verification problem | The betting site's own customer support and complaints procedure |
| Concern about your own gambling | GamCare and the tools described on our Responsible Gambling page |
| Questions on the rules that apply to using this site | Terms and Conditions |
What to send us
A clear message gets a faster and more useful reply. Where you can, include:
- The page address or title you are writing about.
- The exact statement you think is inaccurate or unclear.
- Any source that supports your point, such as the operator's published terms, with the date you viewed it.
- The date you noticed the issue, as bonus terms and payment options change.
Please do not send passwords, full card numbers, identity documents or other sensitive details. We will never need them.
Problems with a betting site
We cannot resolve disputes with operators, and we cannot guarantee that any site will pay out, approve a withdrawal or accept a particular payment method. If something goes wrong, work through these steps:
- Read the bonus and general terms that applied when you signed up. Wagering requirements, maximum bet limits, expiry dates and cashout caps are the usual sources of disagreement.
- Contact the site's customer support in writing, by live chat transcript or email, so you have a record.
- If the answer is unsatisfactory, use the operator's formal complaints procedure and keep copies of everything.
- Check which licence the operator says it holds, and whether it names an independent dispute body. Many overseas operators offer less recourse than a UK Gambling Commission licensee, and GamStop does not cover sites outside the GB licensing system.
Withdrawal delays are often linked to identity checks (KYC) or source-of-funds questions. Providing clear documents promptly usually helps, but timings vary by operator.
If gambling is causing you harm
If betting is affecting your finances, relationships or mood, please pause and seek support. GamCare runs a free, confidential helpline and live chat for people in Great Britain. GAMSTOP is the national self-exclusion scheme for UK-licensed sites, and deposit limits, loss limits and gambling blocking software can add further protection. Our Responsible Gambling page sets out these options in more detail.
Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to gamble.
How we handle your message
- We read feedback to correct and improve our guides.
- We do not give personal betting advice or tell you which site to use for your circumstances.
- We cannot promise a reply time, but we aim to respond to factual corrections.
- Commercial relationships with operators, which may earn us commission, do not decide rankings and cannot be used to request changes to ratings.
Press, partnership and correction requests
If you represent a bookmaker and believe information about your brand is wrong, send us the official source and we will review it. We update a page when the evidence supports it; we do not remove accurate drawbacks on request. For wider context on our approach, see About Us, and for comparisons of other gambling products, visit our non GamStop casinos guide.
Last checked: 1 October 2026.